Specialist - F&A - I2C 4A

Overview

Own end-to-end accounts receivable follow-up, denials management, billing and collection for healthcare revenue cycle operations, with a focus on query management.

What you'll do

• Receive, log, categorize, and prioritize incoming queries from clients and payers.
• Investigate billing, claim status, denial, payment, adjustment, and account-level issues using available systems and documentation.
• Coordinate with AR, Billing, Coding, Authorization, Payment Posting, and Operations teams for resolution inputs.
• Provide timely and clear updates to stakeholders based on query status and agreed turnaround time.
• Maintain accurate query notes, evidence, closure rationale, and audit trail documentation.
• Track aging of open queries and follow up with responsible teams until closure.
• Escalate complex, overdue, or high-impact queries to Specialist/Team Lead with clear context.
• Meet SLA, first-contact resolution, documentation quality, and stakeholder communication expectations.

What you'll need

• Relevant years of AR experience with Revenue Cycle operations.
• Bachelors in Accounting, Commerce, Economics, or Finance, or Masters in Finance.
• Proficient English (C2).

Nice to have

• Basic understanding of healthcare RCM processes and interdependencies across AR, Billing, Payment Posting, and Denials.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong customer service orientation with clear written and verbal communication.
• Good problem-solving skills and ability to coordinate across multiple teams.
• Attention to detail, documentation discipline, and ability to manage aging queues.
• Working knowledge of Excel, ticket/workflow tools, and billing systems.

Details

• Location: Noida, Uttar Pradesh, India (Pegasus 2, Plot A 8A).
• Work mode: Office, 5 days from the office.
• Shift: Rotating (India), with a 6:00 AM IST shift start.