Specialist - F&A - I2C 4B

Overview

Own complex, escalated and aged AR and RCM queries through to closure, drive root-cause analysis and workflow improvement, and mentor Analysts for consistent query handling.

What you'll do

• Own complex, aged, high-impact, and escalated operational/client queries until closure.
• Perform trend analysis to identify recurring query themes, ownership gaps, upstream defects, and process-control issues.
• Facilitate cross-functional discussions with AR, Billing, Coding, Authorization, Payment Posting, Quality, and Client teams.
• Define and refine query categorization, routing, ownership, SLA, and documentation standards.
• Coach Analysts on investigation approach, stakeholder updates, escalation notes, and closure quality.
• Drive repeat-query reduction through knowledge base updates, SOP improvements, and defect prevention actions.

What you'll need

• Relevant years of AR experience with digital finance operations.
• Qualifications: Bachelor's in Accounting, Commerce, Economics or Finance, or Master's in Finance.
• Required skills: Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership.
• English language proficiency: Proficient, C2 (required).

Nice to have

• Strong healthcare RCM functional knowledge across AR, Billing, Denials, Payment Posting, and operational governance.
• Experience working with ERP platforms such as SAP, Oracle, SUN System, Telis or similar enterprise systems.
• Strong analytical skills with ability to convert query data into root cause and improvement actions.
• Ability to mentor junior resources and maintain consistent quality standards.
• Experience with workflow/ticketing tools, Excel reporting, dashboards, and SOP governance.

Details

• Location: Noida, Uttar Pradesh, India.
• Work mode: Office; candidates must be willing to work 5 days from the office.
• Shift: Rotating (India), with a 6:00 AM IST shift start.
• Job type: Regular.