Specialist, Incident Management

Overview

As an Incident Management Advisor I, you will manage and resolve incidents efficiently, mitigate risks and continuously improve incident response protocols, collaborating with cross-functional teams to support operational excellence and client satisfaction.

What you'll do

• Drive the incident management process to ensure swift resolution and minimal business impact.
• Collaborate with various departments to enhance incident response strategies and protocols.
• Analyze incident trends and develop action plans to prevent future occurrences.
• Ensure all incidents are documented accurately and comprehensively.
• Provide insights and recommendations for process improvements.

What you'll need

• 5+ years of experience in incident management and response.
• 3+ years of experience with Confluence and Jira for managing release and incident tickets.
• 3+ years of experience with CI/CD pipelines, SQL, and Kibana.
• 5+ years of an equivalent combination of educational background, related experience, and/or military experience.

Nice to have

• Experience with monitoring tools such as AppDynamics or other APM solutions.
• Experience with the Atlassian Suite and ServiceNow for incident management.