Specialist, Market Operations

Overview

Provide frontline operational support for electronic trading, clearing, and exchange applications across the Coinbase Derivatives Exchange and Deribit in a 24/7 team.

What you'll do

• Support electronic trading, clearing systems, and exchange applications in real time.
• Resolve customer inquiries about exchange functionality, market events, connectivity, products, and technology.
• Investigate exchange operations issues, including error trades.
• Coordinate product launches, platform updates, and deployment testing.
• Support client and vendor onboarding across both exchanges.
• Recommend operational process improvements.

What you'll need

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• At least 1 year of financial markets operations or technical operations experience.
• Knowledge of listed futures or options.
• Hands-on experience with error trade analysis and resolution.
• Ability to explain complex technical problems to technical and non-technical audiences.
• Experience providing voice, email, and chat support in high-volume, time-sensitive settings.
• Ability to use generative AI responsibly with human oversight.

Nice to have

• Familiarity with prediction markets or event contracts.
• Familiarity with FIX, network protocols, SQL, Salesforce, or JIRA.

Details

• Remote role in Singapore.
• Quarterly in-person working sessions are required.
• Annual base salary: SGD 117,420–123,600.