Specialist Retail Training

Overview

Specialist Retail Training role responsible for designing, delivering and measuring learning programs for franchisee trainers, store managers and retail teams, aligned to regional sales and retail KPIs.

What you'll do

• Partner with Regional Sales teams to assess capability gaps and develop annual, quarterly and monthly training plans aligned to business priorities and retail KPIs.
• Design and deliver engaging classroom, virtual and in-store learning programs for Franchisee Trainers, Store Managers and retail teams.
• Lead onboarding and capability-building journeys for new hires and newly promoted Store Managers, and strengthen the Franchisee Trainer ecosystem through Train-the-Trainer initiatives.
• Collaborate with Subject Matter Experts and the Content team to continuously enhance learning content, tools and digital learning experiences.
• Manage end-to-end execution of training programs, ensuring timely delivery, learner engagement, governance and adherence to budgets and timelines.
• Measure learning effectiveness through assessments, learner feedback, retail performance metrics and post-training action plans to drive measurable business impact.
• Analyze store performance trends and recommend targeted capability interventions to improve conversion, UPT, ATV, customer experience and overall store productivity.
• Coach Franchisee Trainers and retail leaders to improve learning transfer, capability development and operational execution across the region.
• Build strong partnerships with Regional Sales teams and cross-functional stakeholders to ensure learning solutions support business objectives and operational excellence.
• Continuously improve learning programs by leveraging participant feedback, performance insights and evolving business needs to deliver sustainable capability development.

What you'll need

• 12–15 years of experience in Learning & Development, Retail Training or Capability Building within retail, apparel, hospitality or consumer-facing industries.
• Bachelor's degree required.
• Proven experience designing and delivering impactful learning programs using classroom, digital and blended learning methodologies.
• Strong understanding of retail operations and key business metrics including Conversion, UPT, ATV, customer experience and store productivity.
• Ability to interpret business performance data, evaluate training effectiveness and translate insights into measurable capability improvements.
• Strong collaboration and influencing skills with the ability to build trusted partnerships across business functions and franchise partners.
• Highly organized with the ability to manage multiple programs, stakeholders and priorities in a dynamic environment.
• Demonstrates integrity, empathy, adaptability, resilience, excellent communication and a passion for developing people.

Nice to have

• Master's degree.
• Professional training certifications.

Details

• Location: Mumbai, West Region base (Office).
• Reporting to Head, Retail Training (matrix reporting to Regional Sales Managers).
• Employment type: Full-time, permanent.
• Travel: approximately 75% across stores and markets, with 25% at the regional office.