Specialist, Sales Order Management

Overview

Manage the complete Order-to-Delivery (O2D) process for international customers, ensuring accurate order execution, coordination with internal stakeholders, and timely delivery.

What you'll do

• Process customer orders accurately based on quotations, contracts, and approved commercial terms.
• Validate order completeness and ensure compliance with Legal, Finance, Trade Compliance, and company policies.
• Confirm orders within agreed timelines and maintain accurate ERP records.
• Manage order amendments, cancellations, and change requests.
• Act as the primary point of contact for customers regarding order status and delivery commitments.
• Proactively communicate order progress, potential delays, and resolution plans to customers and Sales teams.
• Build strong relationships with internal and external stakeholders to ensure smooth order execution.
• Monitor orders throughout the Order-to-Delivery cycle to ensure timely execution.
• Coordinate closely with factories, planning teams, logistics providers, and warehouses to meet customer delivery requirements.
• Follow up on production schedules, material availability, shipment readiness, and delivery commitments.
• Escalate critical issues and support prioritization of urgent customer orders.
• Ensure adherence to company policies, commercial guidelines, Incoterms, VAT requirements, and international trade regulations.
• Identify process improvement opportunities to enhance customer experience and operational efficiency.
• Maintain accurate order records and support reporting activities.

What you'll need

• Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
• 2–4 years of experience in Order Management, Customer Service, Supply Chain, or Commercial Operations.
• Basic understanding of international business processes and export order handling.
• Good knowledge of Microsoft Office.
• Basic understanding of international business operations.
• Knowledge of Incoterms, VAT principles, logistics, and supply chain processes.
• Understanding of commercial documentation and order lifecycle management.
• Strong customer service mindset with excellent written and verbal communication skills.
• Ability to manage customer expectations and resolve issues professionally.
• Strong organizational and multitasking skills.
• Ability to coordinate effectively with Sales, Factories, Logistics, Finance, and other cross-functional teams.
• Ability to prioritize work in a fast-paced environment.
• Able to work independently within established company policies and procedures.
• Escalates production or delivery-related issues appropriately to factories or relevant stakeholders.
• Demonstrates analytical thinking to identify and resolve order-related issues.

Nice to have

• Experience working with ERP and CRM systems.