Specialist - Transactional Services

Overview

Transactional services specialist at Guy Carpenter, handling reinsurance contract documentation, premium and claims transactions, and reinsurer and client communications.

What you'll do

• Understand the reinsurance contract document.
• Set up risk on the system from the contract document or broker instruction sheets and generate covering letters (EOC) for clients.
• Create premium transactions and generate LPANs and closing instructions.
• Understand and analyse claims documents from clients, set up claims on the system, create claims transactions and generate documents.
• Submit documents to reinsurers.
• Monitor agreements, following up with clients and reinsurers.
• Handle enquiries from reinsurers and clients.
• Produce accurate client and underwriter documentation within specified turnaround times.
• Update knowledge of core product principles and regulations.
• Ensure statutory and company regulations are followed while processing work.
• Achieve individual performance measures and contribute to departmental KPIs and service level agreements.
• Enhance client experience and add value to the end-to-end business process.
• Display professional communication skills with internal colleagues and external customers.
• Maintain relevant records, logs, timesheets and work hygiene as required by management and for MIS purposes.
• Participate in training programs and learning sessions as deemed necessary or nominated by managers.
• Build technical expertise and business knowledge associated with the process.
• Take ownership of work queues and ensure proper handover of work in case of absence.
• Support, assist and provide guidance to less experienced colleagues.
• Participate in team meetings and activities, and perform quality checks for less experienced colleagues.

What you'll need

• Good written and verbal communication skills (mandatory).
• Good typing speed.
• Logical reasoning and prioritization skills.
• Problem solving and analytical skills.
• Proficient with MS Outlook and MS Excel.

Nice to have

• Experience interacting with international customers.
• Excellent presentation and MS PowerPoint skills.
• Good understanding of insurance and reinsurance business and processes.
• Good understanding of risk and financial regulatory bodies.
• Experience in regulations that govern insurance in countries of operation (i.e. UK, US, Australia, Asia).

Details

• Location: Mumbai - Hiranandani.
• Hybrid work: colleagues are expected to be in their local office or working onsite with clients at least three days per week.