Special Cargo Specialist

Overview

Manage end-to-end pricing and quotation activities for Special Cargo (Out of Gauge, In Gauge and Break Bulk) shipments, coordinating with internal and external stakeholders to deliver accurate, timely quotes and an exceptional customer experience.

What you'll do

• Create short-term (ST) and long-term (LT) quotations for OOG, IG and BBK shipments based on customer requirements and business guidelines.
• Coordinate with terminals to obtain operational approvals, additional handling charges and cargo-specific requirements for special cargo shipments.
• Collaborate with Pricing Managers to secure optimal commercial rates and ensure timely turnaround of customer quotations.
• Manage customer requests related to pricing, contracts, booking amendments and rate revisions, serving as the primary point of contact throughout the quotation lifecycle.
• Identify operational risks, cargo handling requirements and booking constraints, and communicate effectively with customers and relevant stakeholders.
• Ensure the accuracy of pricing, commercial approvals and operational validations prior to releasing customer quotations.
• Deliver timely responses to customer requests by meeting defined turnaround times (TAT) and maintaining high-quality quoting standards.
• Monitor quoting performance and customer requirements to enhance operational efficiency, customer satisfaction and service delivery.
• Identify customer-specific improvement opportunities, including end-to-end process enhancements, automation and auto-quoting initiatives.
• Drive continuous improvement by developing innovative solutions that improve quotation accuracy, efficiency, visibility and overall customer experience.
• Provide analytical insights, process recommendations and data-driven conclusions to support operational decision-making and business improvements.
• Support booking creation, amendments and commercial negotiations for special cargo shipments while ensuring compliance with operational and commercial requirements.

What you'll need

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Commerce or a related discipline.
• 2–5 years of experience in Ocean Freight, Shipping, Logistics, Pricing, Commercial Operations, Customer Service or Supply Chain Management.
• Strong understanding of ocean freight pricing, quotation management, booking processes, cargo handling requirements and commercial operations.
• Excellent stakeholder management and communication skills, with the ability to collaborate effectively with Customers, Pricing, Terminals, Operations and Commercial teams.
• Strong analytical and problem-solving skills, with the ability to identify operational risks, evaluate pricing scenarios and recommend process improvements.
• Proficiency in Microsoft Excel and enterprise logistics or ERP platforms, with the ability to analyse data and generate meaningful operational insights.
• High attention to detail, strong organisational skills, and the ability to manage multiple priorities while consistently meeting turnaround time (TAT) and quality expectations.
• Customer-focused mindset with a continuous improvement approach, demonstrating the ability to drive automation, standardisation and operational excellence across the quoting process.

Nice to have

• Experience in handling Special Cargo, including Out of Gauge (OOG), In Gauge (IG), Break Bulk (BBK) or project cargo operations.

Details

• Location: Chennai, India.
• Flexible working arrangements are offered.