Ocean Contract Management Specialist

Overview

Manage North America (NAM) tender customers and ensure timely, accurate and compliant execution of tender-related activities, including quotation management, tender execution and contract administration.

What you'll do

• Handle all negotiation rounds of tender for Non-KC Customer Segmentation, ORA, Fast Quote and Seasonal Sync requests received online.
• Understand customer tender and drafting requirements of key clients and perform or update tasks and steps in the system without supervision.
• Perform audits of work performed by Sales team members.
• Prepare, review and validate customer tender templates and rate sheets using approved product rates.
• Ensure high accuracy and completeness in all tender deliverables.
• Prioritize and manage multiple tenders simultaneously to meet agreed deadlines and SLA commitments.
• Ensure adherence to tender governance standards, SOPs and compliance requirements.
• Prepare negotiation packages for customers.
• Support the Dispute and Invoice Quality (IQ) teams in improving quality deliverables.
• Communicate tender status, risks and requirements effectively with internal stakeholders.
• Build and maintain strong cross-functional relationships to ensure alignment and successful tender outcomes.
• Support projects and ad hoc initiatives within Tender Contract Management (TCM).
• Use digital tools, reporting platforms, automation and AI-enabled solutions to improve efficiency, accuracy and decision-making.
• Support process transformation and technology adoption initiatives within Tender Contract Management.

What you'll need

• Bachelor's degree from a recognized university.
• Minimum 3 years of experience in a customer-facing role within Logistics, Shipping, Supply Chain, Freight Forwarding or related industries.
• Strong communication and stakeholder management skills with the ability to collaborate across diverse teams.
• Proficient in Microsoft Excel and PowerPoint, with strong analytical and presentation capabilities.
• Ability to work in a fast-paced environment with a high sense of urgency and accountability.
• Strong attention to detail and commitment to delivering high-quality, accurate outputs.
• Proven ability to manage multiple priorities and adapt quickly to changing business needs.
• Strong problem-solving skills with a continuous improvement mindset.
• Open to working perpetual night shifts supporting North America business operations.
• Eager to learn, grow and take on new challenges in a dynamic global environment.

Nice to have

• Basic knowledge of shipping, freight pricing, quotations, tenders and contracts.

Details

• Location: Chennai, India.
• Shift: 6 PM to 3 AM, can be rotational based on business needs; perpetual night shift as the team supports NAM Sales organizations.