Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA

Overview

Alcon is hiring a Sr. Associate I, Field Technical Service Engineer to support Alcon surgical equipment at customer sites and demo equipment, in a field-based role covering the north Fresno, CA territory.

What you'll do

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
• Establish and maintain a high level of customer satisfaction.
• Promptly address customer concerns, quality assurance and medical safety issues.
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
• Maintain all administrative responsibilities in a timely and accurate manner.
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
• Manage inventory, keep accurate records, and promptly return unused and failed parts.
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
• Provide technical advice to customers including commissioning, installing, and testing of products/equipment.

What you'll need

• Associate's degree or equivalent years of directly related experience.
• Ability to fluently read, write, understand, and communicate in English.
• 2 years of relevant experience.

Nice to have

• Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
• Experience working with advanced medical devices and with medical devices that use lasers.
• Accustomed to working with hospital operating room and surgery center protocols.
• Working knowledge of ServiceMax / CRM tools.
• Ability to lift 50 pounds, i.e., tools, replacement parts, etc.

Details

• Field-based role; territory is Remote, Fresno, CA - north.
• Travel requirement: approximately 30% overnights.
• Pay range $44.95 - $58.17 per hour.