Sr, Associate I, Vision Care

Overview

The Practice Solution Manager (PSM) in Alcon's Vision Care division drives growth of Alcon's market share and contact lens penetration within assigned top potential accounts by implementing value-adding services that drive customer engagement.

What you'll do

• Work in tandem with Sales Reps and KAM by partnering consultatively with Account Lead/Decision Maker, ECPs and other store team members to deliver customer experience, drive patient engagement and improve practice retention.
• Drive best-in-class customer engagement solutions enabling Alcon market share growth, focusing on practice staff training, patient journey development, integration of digital solutions and other Alcon VC value proposition solutions.
• Promote the introduction of Alcon's digital platform and encourage new prescriptions/subscriptions to accelerate customer acquisition and consumer enrollment to subscription services.
• Assist ECPs to improve the consumer journey within the practice (CL awareness, practice efficiency opportunities such as fitting, post-fitting support and subscription support programs through the digital platform).
• Plan fitting events to effectively support the patient journey and enhance consumer experience with strategic Alcon brands.
• Maximize Alcon in-store visibility through POS materials and other visual merchandising initiatives.
• Coordinate educational curricula in collaboration with the Professional Education team and deliver training and educational events to enhance the technical skills of ECPs.
• Collaborate locally with Reps & KAM, Professional Education and Marketing to create and implement an outstanding practice support model.

What you'll need

• Bachelor's degree in optometry (full time).
• Minimum 3 years of extensive optical retail experience from market leading companies.
• Languages: Hindi and English for the North Region; English and Kannada/Tamil for the South Region.
• Passion for understanding the mindset of ECPs and consumers and keeping up with commercial and technology trends.
• Passion for execution and drive for results.
• Willingness to learn on the job.
• Excellent verbal communication skills.
• Ability to successfully collaborate and build relationships with internal teams.

Nice to have

• B.Optom plus MBA.

Details

• Location: Bangalore, India.
• Regular business trips are required for this function.