Sr Associate Work Center Tech Supt- Tier 2 Network Operations Center (NOC) Engineer

Overview

Support business customers as a Tier 2 Network Operations Center Engineer by monitoring, troubleshooting, and resolving network issues. Collaborate with operations, engineering, field, vendor, and customer support teams to maintain network stability and performance.

What you'll do

• Monitor network performance, availability, health, dashboards, and incident queues.
• Respond to alerts, incidents, and service disruptions within established SLAs.
• Manage monitoring-generated tickets and active case backlogs through resolution.
• Diagnose and resolve complex issues affecting routers, switches, modems, connectivity, and IP configurations.
• Perform root cause analysis and identify corrective actions.
• Provide technical assistance, status updates, and resolution guidance to business customers and stakeholders.
• Collaborate with Tier 1 support, Engineering, Field Operations, and vendors on escalated issues.

What you'll need

• 3+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering.
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent work experience.
• Advanced understanding of TCP/IP, routing and switching, LAN/WAN, DNS, DHCP, VPN, and enterprise networking.
• Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
• Experience with network monitoring and incident management tools.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Ability to work 24x7 shifts, including weekends and holidays when required.

Nice to have

• Experience with ServiceNow or similar ticketing platforms.
• Familiarity with network performance monitoring and fault management systems.
• Experience supporting enterprise customers in telecommunications or managed services.
• Knowledge of ITIL processes and incident management practices.

Details

• Location: Hyderabad, Telangana, India.
• Work environment: 24x7 Network Operations Center.
• Weekly hours: 40.
• Employment type: Regular.