Specialist Work Center Tech Supt -Tier 2.5 Network Operations Center (NOC) Engineer

Overview

Support enterprise and consumer network operations as a Tier 2.5 NOC Engineer. Monitor, troubleshoot, and resolve complex network incidents while coordinating with customers, engineering, field operations, and vendors.

What you'll do

• Monitor network performance, availability, health, dashboards, queues, and active incidents.
• Respond to alerts and service disruptions within established SLAs.
• Troubleshoot routers, switches, modems, connectivity services, and IP configurations.
• Perform root cause analysis and recommend corrective actions.
• Provide technical support and resolution guidance to business and consumer customers.
• Coordinate escalations, field dispatches, parts requests, and major incident bridge calls.
• Create knowledge articles, document resolutions, and identify process improvements.

What you'll need

• 5+ years of experience in network operations, NOC, technical support, or network engineering.
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent work experience.
• Strong knowledge of TCP/IP, routing and switching, LAN/WAN, DNS, DHCP, VPN, and enterprise networking.
• Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
• Experience with network monitoring and incident management tools.
• Strong analytical, problem-solving, verbal, and written communication skills.
• Availability for a 24x7 shift environment, including weekends and holidays when required.

Nice to have

• CCNA, CCNP, Network+, or Juniper certification.
• Experience with ServiceNow or similar ticketing platforms.
• Experience supporting enterprise telecommunications or managed-services customers.
• Knowledge of ITIL processes and incident management practices.

Details

• Location: Hyderabad, India.
• Regular employment with 40 weekly hours.
• 24x7 Network Operations Center environment.