Sr. Customer Success Engineer

Overview

Serve as the primary technical owner and trusted advisor for strategic enterprise and commercial customers. Guide activation, adoption, optimization, expansion, and renewal while helping customers improve data resilience and recovery readiness.

What you'll do

• Own technical relationships for a portfolio of strategic accounts.
• Build and advance Customer Success Plans aligned to customer objectives.
• Guide activation, adoption, optimization, and value realization across the Veeam portfolio.
• Conduct health assessments, architecture reviews, and protection strategy evaluations.
• Assess recovery readiness and recommend resilience improvements.
• Monitor customer health signals, identify risks, and develop mitigation plans.
• Prepare executive business reviews, resilience reports, and success updates.

What you'll need

• 5+ years in customer-facing technical roles focused on data protection and recovery technologies.
• Technical expertise in backup and recovery, virtualization, operating systems, storage, cloud, cybersecurity, and automation.
• Experience designing protection strategies, recovery programs, modernization initiatives, or migrations.
• Ability to translate business objectives into technical roadmaps and measurable outcomes.
• Strong executive communication and stakeholder management skills.
• Experience managing strategic customer relationships and conducting technical assessments.
• VMCE certification required or obtainable within an agreed timeframe after hiring.

Nice to have

• Advanced knowledge of Veeam and data resilience technologies.
• AWS, Azure, security, infrastructure, or enterprise platform certifications.
• Experience with enterprise environments, ransomware recovery, disaster recovery, or security frameworks.

Details

• Remote, United States.
• Supports a limited portfolio of high-value customers, typically exceeding $200,000 in annual recurring revenue.
• Compensation ranges from $103,200 to $264,300 USD yearly by U.S. geographic zone.