Sr. Infrastructure Engineer – eApps

Overview

Lead the engineering, operation, and continuous improvement of infrastructure supporting third-party Enterprise Applications (E-Apps), with Google Cloud Platform (GCP) as the primary cloud environment.

What you'll do

• Lead the engineering, operation, and continuous improvement of infrastructure supporting third-party Enterprise Applications (E-Apps), with GCP as the primary cloud environment.
• Own hands-on infrastructure engineering across cloud and hybrid environments, including secure design, provisioning, migration, deployment, capacity, reliability, and lifecycle management.
• Drive Infrastructure as Code and automation using Terraform as the primary tool, supported by Ansible, Python, and Shell scripting; use PowerShell where required for Windows administration.
• Partner with solution teams, Enterprise Applications stakeholders, security, network, and service teams to define hosting standards, technical specifications, operational readiness, and support models.
• Provide technical leadership, mentor engineers, and promote standardization, observability, ITSM discipline, and secure-by-design practices across the E-Apps platform.
• Operate and continuously improve the E-Apps infrastructure estate, including availability, performance, capacity, resilience, disaster recovery, patching, upgrades, and platform lifecycle management.
• Design and provision GCP infrastructure using approved architecture and security patterns across compute, networking, IAM, load balancing, DNS, certificates, logging, monitoring, storage, and secrets management.
• Build reusable Terraform modules and deployment patterns and develop Ansible playbooks, Python utilities, and Shell scripts to eliminate manual work and improve deployment consistency.
• Administer and troubleshoot web and application platforms including IIS, JBoss, and Apache, with understanding of Java application hosting, reverse proxy configuration, SSL/TLS offload, certificates, ports, and application integrations.
• Implement observability and operational insight using Datadog and GCP monitoring/logging capabilities, including dashboards, metrics, logs, traces, alerting, health checks, service-level indicators, and actionable runbooks.
• Apply ITSM practices across incident, problem, change, service request, knowledge, and major-incident management; maintain accurate operational documentation and participate in governance and change reviews.
• Act as a senior escalation point for outages, complex incidents, root-cause analysis, vendor coordination, security findings, and recovery activities; drive permanent corrective actions.
• Establish standards and governance for configuration, access, automation, monitoring, vulnerability remediation, backup, recovery, and operational readiness of new and existing applications.
• Mentor team members and coordinate support coverage while promoting knowledge sharing, effective handoffs, and continuous improvement across the platform team.

What you'll need

• Full-time bachelor's degree in engineering, computer science, information technology, or a related technical discipline from an accredited university.
• 8–12 years of experience designing, implementing, operating, and supporting complex infrastructure and enterprise application environments, including high-availability and mission-critical systems.
• Strong hands-on experience with GCP services and architecture, including Compute Engine, VPC networking, IAM, Cloud Load Balancing, Cloud DNS, SSL certificates, Cloud Monitoring, Cloud Logging, Secret Manager, storage, and hybrid connectivity.
• Demonstrated experience creating maintainable Infrastructure as Code, reusable modules, environment configuration, state management, policy controls, and automated provisioning at scale (Terraform).
• Strong Shell scripting and Python experience for operational tooling, integrations, validations, remediation, and workflow automation.
• Practical experience with Ansible for configuration management and application/platform automation.
• Hands-on understanding of IIS, JBoss, and Apache administration, configuration, troubleshooting, patching, reverse proxying, Java application hosting, SSL/TLS, certificates, load balancers, and integration with enterprise applications.
• Good hands-on experience with Datadog and/or equivalent observability platforms, covering monitoring, logging, tracing, dashboards, alerting, synthetic or endpoint checks, and incident correlation.
• Working knowledge of ITSM practices and operational controls, including incident, problem, change, service request, major-incident, SLA, knowledge-management, and root-cause-analysis processes.
• Working knowledge of Linux and Windows Server, networking fundamentals, firewalls, DNS, identity/access, relational databases such as Oracle, SQL Server, or MySQL, and vendor-supported enterprise applications.
• Ability to lead technical initiatives, manage competing priorities, communicate clearly with technical and business stakeholders, and mentor junior engineers.

Nice to have

• Working knowledge of AWS and Azure administration; GCP remains the primary cloud requirement for the role.
• Experience with CI/CD pipelines, source control, release automation, DevOps practices, and secure software delivery.
• Experience supporting SaaS, PaaS, IaaS, vendor-built applications, cloud migrations, and hybrid enterprise environments.
• GCP, Terraform, Ansible, ITIL, or other relevant cloud and infrastructure certifications are desirable.
• Ability to use AI capabilities where they deliver business value and improve support, operations, and user productivity.
• Demonstrates ownership, initiative, integrity, constructive challenge, collaboration, and an engaging leadership style; develops people and drives initiatives from idea through execution.

Details

• Location: Powai, Mumbai, MH.
• The role requires extended off-hours coverage, including overnight, weekend, and holiday on-call support on a weekly rotational basis, aligned to US business-hours support needs and the team's operational support model.