Sr ISC Quality Specialist

Overview

Sr ISC Quality Specialist responsible for integrated supply chain quality across interfaces like supply chain planning, customer service, regulatory, sales, logistics/ITO, with a customer-focused end-to-end view.

What you'll do

• Act as the voice of the customer within the business and the voice of the business supply chain in front of customers.
• Deliver target service levels for the area of scope, including Get it Right and On Time Delivery of products.
• Own complaint handling process targets and customer experience for related complaints.
• Collaborate with support functions (customer service, logistics, procurement) to meet business requirements and share best practices.
• Work with quality, regulatory, and logistics functions to implement applicable quality/regulatory management systems (e.g., ISO 9001, TS 16949, ISO 22000, GMP, GDP).
• Ensure complaint work process effectiveness, including root cause investigations and containment actions, to minimize rework.

What you'll need

• 3-6 years of experience in a supply chain, quality, or customer service discipline.
• Order to cash process knowledge.
• Data analysis skills.
• Problem-solving skills.
• Knowledge of SAP and reporting tools.
• Project management skills.
• University degree, preferably in supply chain management, business, engineering, or other sciences.

Details

• Location: Navi Mumbai, India.
• People should be willing to work in different time zones.