Sr Manager, SAP Transformation - P2S Field Service Management & Integration (Remote)

Overview

Senior Manager, SAP ERP Transformation - Plan to Sustain (Field Service Management & Integration) leads the design, development, integration, and deployment of enterprise Field Service Management processes and capabilities within RTX's SAP S/4HANA transformation, standardizing FSM across Collins Aerospace, Pratt & Whitney, and Raytheon.

What you'll do

• Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.
• Develop and manage project plans, timelines, deliverables, and resources associated with Field Service Management process development, system integration, and deployment.
• Define and standardize end-to-end Field Service Management processes, including service requests, work order management, technician scheduling and dispatch, field service execution, service confirmation, and service order completion.
• Ensure seamless integration of Field Service Management processes with SAP S/4HANA and supporting enterprise applications, including service management, maintenance, inventory, procurement, finance, and customer service.
• Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions while addressing approved business-specific needs.
• Collaborate with Digital Technology, system integrators, and cross-functional process teams to define functional requirements, integration points, and solution design specifications.
• Provide leadership and oversight of Field Service Management solution development, configuration, integration testing, user acceptance testing, and deployment readiness.
• Identify and mitigate risks associated with Field Service Management process changes, system integrations, data dependencies, and operational transitions.
• Communicate project progress, key decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders.
• Lead organizational change management activities to support adoption of standardized Field Service Management processes, technology solutions, and operating procedures.
• Identify opportunities to improve technician productivity, service execution efficiency, resource utilization, and operational visibility through SAP S/4HANA and integrated Field Service Management technologies.
• Manage relationships with system integrators, technology providers, and implementation partners to ensure quality, accountability, and timely solution delivery.
• Establish and monitor key performance indicators (KPIs) related to Field Service Management performance, including service response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency.
• Support enterprise governance, process documentation, and solution standardization to ensure consistency, compliance, and alignment with RTX transformation objectives.
• Mentor and develop team members while promoting collaboration, accountability, and continuous improvement across the Plan to Sustain organization.

What you'll need

• University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience.
• Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives, with expertise in leading large-scale ERP implementations and enterprise system integrations.
• Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion.
• Experience collaborating cross-functionally with stakeholders such as Digital Technology and business operations, to define requirements, deliver integrated enterprise solutions, and influence senior executives and stakeholders effectively.
• Experience in conflict resolution, stakeholder management, and performance management.

Nice to have

• Proven expertise in implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions, with integration capabilities for ERP, CRM, inventory management, and finance systems.
• Strong knowledge of SAP S/4HANA processes, including service order processing, service contracts, service execution, maintenance, and logistics, combined with familiarity with SAP implementation methodologies such as SAP Activate and Agile delivery.
• Extensive experience in Aerospace and Defense Aftermarket operations, including field maintenance, technical support, repair services, and customer service delivery, along with field service scheduling, resource optimization, and digital service execution.
• Demonstrated success in supporting enterprise process harmonization across multiple business units and regions, while leading organizational change management, business readiness, and adoption activities during large-scale technology transformations.
• Strong understanding of process governance, operational performance metrics, and continuous improvement methodologies, with a proven ability to work with system integrators, technology vendors, and distributed implementation teams.

Details

• Remote role; must work from one of the 50 U.S. states (excluding U.S. Territories), primarily offsite from home.
• Travel up to 30%, including travel to site locations as needed.
• May be asked to attend select interview steps in person at an office location.
• U.S. citizenship is required.
• No security clearance required.
• Salary range 132,400 USD - 251,600 USD.