Overview
Sr Prin IT Technologist – Contact Center Engineer (Faxing Engineer) designs, deploys, administers, and supports enterprise faxing solutions across on-premises and cloud environments.
What you'll do
- Design, deploy, configure, administer, and maintain on-premises and cloud fax solutions.
- Lead fax migrations from on-prem to cloud/hybrid environments.
- Manage Fax-over-IP (FoIP) integrations including SIP/T.38 and SBC-related setups.
- Troubleshoot fax delivery, routing, quality, and transmission issues using technical logs and packet captures.
- Integrate fax systems with enterprise applications and contact center solutions.
- Develop monitoring, alerts, reporting, and automation scripts (PowerShell preferred) for performance and compliance.
- Ensure high availability, redundancy, disaster recovery, security, and compliance for fax platforms.
What you'll need
- Minimum 5 years of progressive experience in fax systems engineering, administration, or related telecom/contact center roles.
- Expertise with on-premises fax solutions (e.g., RightFax on Windows Server) and cloud fax platforms (e.g., RightFax Connect, eFax, SRFax or equivalents).
- Strong background in enterprise telephony, VoIP, SIP, T.38, FoIP, and network protocols.
- Proficiency in Windows Server administration, Active Directory, IIS, SQL Server, and PowerShell scripting.
- Solid networking knowledge (TCP/IP, firewalls, NAT, VLANs, DNS) and SBCs (e.g., AudioCodes, Ribbon, Oracle).
- Familiarity with monitoring tools, change management, and ITIL processes (preferred).
Details
- Department: Contact Center / Telecom / IT Infrastructure.
- Reports to: Contact Center or Telecom Architect / IT Manager.
- Employment type: Full-time.
Read the full description and apply on the company’s own careers page.
