Sr. Program Manager, Talent Development

Overview

Build and lead live learning experiences that shape how Twilions grow, lead, and work together, including development programs, leadership team offsites, and internal coaching. Reports to the Senior Director of Talent Development.

What you'll do

• Design and build facilitated development programs end to end, from needs assessment and learning objectives through facilitator guides, participant materials, and experiential activities, for leaders, managers, and individual contributors globally.
• Facilitate Twilio's development programs in person, virtually, and in hybrid formats, delivering engaging, inclusive sessions that build skills and shift behavior across a global, remote-first workforce.
• Design and facilitate leadership team offsites and team effectiveness sessions, partnering with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive clear commitments and follow-through.
• Serve as an internal coach to leaders and high-potential talent, delivering one-on-one and team coaching engagements and embedding coaching into development programs to reinforce learning.
• Build internal facilitation capability by developing and certifying a bench of facilitators, and set the design and delivery standards for Talent Development programs.
• Partner with HRBPs and business leaders to diagnose capability gaps and determine whether training, coaching, or a facilitated team intervention is the right solution.
• Measure the impact of programs, offsites, and coaching through participant feedback, behavior change, and business outcomes, and use the data to continuously iterate.

What you'll need

• Bachelor's degree required.
• 7-10 years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs.
• Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions.
• Expert facilitation skills across in-person, virtual, and hybrid formats, with the ability to engage diverse global audiences and navigate challenging group dynamics in real time.
• Strong instructional design skills grounded in adult learning principles, including building facilitator guides and programs that scale through train-the-trainer models.
• Executive presence with the ability to build trust quickly, deliver candid feedback, and maintain strict confidentiality with senior leaders.
• Experience using learning and coaching data, including feedback, behavior change, and business metrics, to demonstrate impact and drive program decisions.
• Willingness to travel for in-person programs and offsites (approx. 25%).

Nice to have

• Advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field.
• Certification in assessment tools such as Hogan, DiSC, MBTI, or 360-degree feedback instruments.
• Experience building an internal coaching program or a facilitator certification pathway.
• Experience applying AI tools to accelerate program design, personalize learning, or extend the reach of coaching.
• Ability to effectively prioritize a full facilitation and coaching calendar in a fast-paced, ever-changing culture.

Details

• Remote role; not eligible to be hired in CA, CT, NJ, NY, PA, WA.
• Travel regularly for in-person programs and leadership offsites (approx. 25%).
• Occasional in-person attendance may be requested for team gatherings, functional off-sites or customer meetings.
• Estimated pay ranges: $128,560-$160,700 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.); $136,000-$170,000 (New York, New Jersey, Washington State, California outside the San Francisco Bay area); $151,120-$188,900 (San Francisco Bay area, California).
• May be eligible for equity plan and corporate bonus plan.
• Applications intended to be accepted until 10/14/26, subject to change.