Overview
Sr Salesforce Administrator/Developer role supporting and improving a firm’s Salesforce CRM platform for business users.
What you'll do
- Monitor the production support queue and triage incoming Salesforce issues.
- Communicate with users to understand challenges and guide effective solutions.
- Manage SLAs and KPIs for issue acknowledgement, investigation, and resolution.
- Administer user accounts including license provisioning, access management, and deactivation.
- Configure and optimize Salesforce, including managing releases and rollout of new features/updates.
- Develop Salesforce components such as fields, objects, page layouts, dashboards, reports, campaigns, and flows.
- Fulfill ad hoc reporting requests and support data quality via audits and cleanup.
What you'll need
- 6-8 years of hands-on Salesforce Administration and development experience.
- Required certifications: Salesforce Administrator and Platform Developer I.
- Strong CI/CD development skills and experience with deployment pipelines and release management.
- Expertise in Salesforce administration including permission sets, profiles, role hierarchies, security/visibility rules, and configuration.
- Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.
- Exceptional communication skills to explain issues and gather requirements for end-users.
- Ability to independently diagnose issues and research solutions while collaborating with a technology team.
Details
- Location: Pune, India.
- Work shift: US Shift (CST) in Pune, India.
Read the full description and apply on the company’s own careers page.
NewPosted yesterday
