Sr Software Dev Engineer - Production Support QE

Overview

Lead production support quality engineering for critical production systems in a highly regulated financial services environment. Oversee quality, stability, performance, technical leadership, people management, incident prevention, and operational excellence.

What you'll do

• Lead, mentor, and manage a team of Production Support Quality Engineers while fostering collaboration, accountability, and continuous improvement.
• Develop and implement testing strategies for production support, including monitoring, alerting, incident response validation, performance, and resilience.
• Lead production incident analysis, identify root causes, and implement preventive measures and automated solutions to reduce recurrence.
• Partner with development, operations, security, and business teams to understand system architecture, data flows, and critical business processes.
• Define and maintain quality metrics, dashboards, and reporting that measure production system health, performance, reliability, and support effectiveness.
• Champion incident management, problem management, change management, and continuous improvement practices.
• Provide leadership and technical guidance during high priority incidents.
• Participate in an on call rotation as needed.
• Evaluate and implement tools and technologies that strengthen monitoring, automation, troubleshooting, and production support efficiency.
• Ensure production support practices comply with applicable regulatory requirements and internal security policies.
• Conduct performance reviews, provide regular feedback, and support team members’ professional development.

What you'll need

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8 or more years of experience in quality assurance, production support, or a related technical role.
• At least three years of leadership or people management experience.
• Experience supporting production systems in financial services or another highly regulated industry.
• Demonstrated expertise with software development lifecycle practices.
• Demonstrated expertise with testing methodologies.
• Demonstrated expertise with production monitoring tools.
• Demonstrated expertise with incident management systems.
• Demonstrated expertise with at least one scripting or programming language.
• Experience with relational or nonrelational databases, including writing complex queries for data analysis and troubleshooting.
• Technical leadership and team development.
• Analytical problem solving and sound decision making.
• Clear communication with technical and nontechnical stakeholders.
• Operational discipline, accountability, and attention to detail.
• Collaboration and continuous improvement.

Nice to have

• Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Hands on experience with monitoring platforms such as Splunk, Dynatrace, Prometheus, or Grafana.

Details

• Location: Hyderabad.
• Participate in an on call rotation as needed.