Sr. Technical Analyst

Overview

Supports a business unit or function with regional or country-level scope through analysis, requirements gathering and solution design for IT products and projects, working with business partners and development teams across the full solution lifecycle.

What you'll do

• Gather, analyze, and document business requirements for IT products, enhancements, and projects.
• Translate business needs into solution designs, functional specifications, user stories, and process flows.
• Support the analysis, design, testing, deployment, and ongoing support of solutions.
• Work with business stakeholders to define current-state and future-state processes, gaps, and impacts.
• Partner with development teams to clarify requirements, review solutions, and support successful delivery.
• Coordinate and support testing activities, defect triage, and readiness for deployment.
• Provide support for production issues and help resolve system or process-related concerns.
• Contribute to cross-functional initiatives and work with related applications and platforms, including SAP, Service Max, Salesforce, Oracle, and other enterprise systems where applicable.
• Help ensure deliverables meet expectations for quality, reliability, performance, security, and compliance.
• Support standardization and continuous improvement across business processes and IT solutions.

What you'll need

• University degree or an equivalent combination of education and experience.
• 8+ years of experience in technical analysis, business analysis, solution design, or a related IT role.
• Experience gathering requirements and documenting business processes, functional needs, and solution details.
• Experience supporting analysis, design, testing, deployment, and support of IT solutions.
• Experience working with development teams and business stakeholders in a collaborative delivery environment.
• Strong analytical thinking, problem-solving, and stakeholder communication skills.
• Ability to manage priorities and deliver accurate work in a regional or country-level environment.

Nice to have

• Experience with SAP, Service Max, Salesforce, Oracle, or similar enterprise applications.
• Experience supporting cross-functional projects or multi-application environments.
• Experience standardizing processes across lines of business or regions.

Details

• Location: India – Hyderabad.