Sr Technical Product Ops Specialist

Overview

Sr Technical Product Ops Specialist (SR TECH PROD OPS SPEC) delivers UKG Premium Services and Support, covering end-to-end Cybersecurity, AI, Data and Integration, and day-to-day execution of the premium support portfolio and mitigation plan.

What you'll do

• Drive business and IT planning and strategy sessions with customers in partnership with UKG's EPIC and CX Delivery teams.
• Architect and define the customer engagement model based on a deep understanding of the customer situation, including core business processes, system landscape, organizational structure, support organization, and company goals.
• Deliver services for UKG customers including UKG products, solutions, integrations and innovations.
• Design and implement comprehensive customer integration architectures that ensure seamless data flow and interoperability.
• Develop and maintain customer architecture documentation, including system diagrams, integration workflows, and technical specifications.
• Monitor and troubleshoot integration issues, providing technical support and guidance to development teams.
• Support and drive the development of master plans for business and IT landscape and IT transformations.
• Develop and validate a release strategy.
• Develop an operational strategy for the customer to adopt UKG Best Practices.
• Define a strategy to develop customer integration models.
• Develop a master plan with the customer for business continuity.
• Ensure consistent UKG Premium Support and Services strategy and delivery engagements according to the customer industry.
• Provide functional and technical advisory for UKG customer engagements within the industry.

What you'll need

• Bachelor's degree in Informatics, information technology, engineering, computer science, or other relevant combination of training and experience.
• 5+ years in Solution and Software Support for Cloud solutions and Operations.
• 5+ years of experience in Support Solutions.
• Excellent knowledge of Cybersecurity and Service Architecture integration.
• Proficient in tools and platforms such as Google Cloud, Microsoft Azure, Dell Boomi, or equivalent.
• Overall knowledge of root cause analysis, diagnosis and solutioning.
• Overall knowledge of AI, data, integrations and cross technologies.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Proficient in English.
• Proven track record of delivering results in dynamic environments, with a focus on customer-centricity, quality, and efficiency.
• Proven ability to design and implement scalable, secure, and efficient solutions.

Details

• Location: Noida, UP, India.