SRE Manager

Overview

Lead the SRE and DevOps team responsible for the reliability, automation, and scale of Eltropy's SaaS platform. This is a hands-on management role covering team leadership, incident management, and reliability practices.

What you'll do

• Lead, mentor, and grow a team of SRE/DevOps engineers, and work with engineering leadership to assess team needs and develop talent.
• Oversee the incident management process end to end, including on-call rotations, escalation paths, incident command, postmortems, and follow-through on root cause analysis (RCA) and preventative actions.
• Define and drive SRE principles including SLIs, SLOs, error budgets, capacity planning, and observability standards across services.
• Champion a culture of reliability and operational excellence.
• Partner with engineering leadership to identify and implement process improvements, balancing feature delivery, reliability work, security, and cost efficiency.
• Guide and support the team's day-to-day work.
• Coordinate a distributed team and support model across IST and US time zones, ensuring effective handoffs, coverage, and communication.
• Interface with engineering leadership to align infrastructure investments with business and compliance goals.
• Report on team health, reliability metrics, and operational performance.
• Assist engineering leadership in managing the team, including department-wide initiatives and roadmap planning.

What you'll need

• 2-3 years of experience as a team lead or manager in a DevOps/SRE environment.
• Proven experience leading and coordinating distributed teams across time zones, specifically IST and US, including on-call coverage and handoffs.
• Experience running an incident management process, including on-call, escalation, incident command, severity frameworks, and driving blameless postmortems and RCA to completion.
• Strong hands-on background across multi-cloud environments (e.g., AWS, Kubernetes - GKE & EKS, managed databases, object storage, networking, IAM) with flexibility to work across multiple cloud providers.
• Solid experience with Infrastructure-as-Code practices (Terraform, Pulumi, or similar) and CI/CD tooling (GitHub Actions, Jenkins, or similar).
• Experience with modern observability practices and tooling (metrics, logging, tracing, alerting).

Nice to have

• Experience improving and scaling an SRE/DevOps function, on-call program, or reliability practice.
• Experience in FinTech or another regulated environment with security and compliance requirements.
• Experience optimizing data infrastructure and database operations.
• Experience improving observability across multiple cloud technologies.
• A background in designing for cost-efficiency, resilience, and security in cloud infrastructure.

Details

• 100% remote, based in India.
• Coordinates day-to-day across Indian Standard Time (IST) and US time zones.