Staff Product Manager

Overview

Own Trust Hub products end to end, creating streamlined registration experiences while maintaining strong KYC standards. Set product direction and lead cross-functional delivery for Twilio's onboarding and compliance products.

What you'll do

• Define and communicate product vision, strategy, and roadmap.
• Lead cross-functional planning, design, development, and product launches.
• Translate customer needs into product requirements and user stories.
• Define performance metrics and use data to guide product decisions.
• Manage stakeholder relationships and expectations across the organization.
• Conduct data-driven reviews of product execution and revenue or market outcomes.

What you'll need

• 8+ years of product management experience in SaaS, IaaS, or PaaS.
• A track record of successful product launches and product strategy leadership.
• Strong quantitative and qualitative analytical skills.
• Excellent communication, presentation, influencing, and collaboration skills.
• Strong technical, analytical, and UI/UX design understanding.
• Initiative, ownership, and accountability in ambiguous and complex situations.
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Nice to have

• Experience building API or developer-experience products.
• Experience in telecommunications or regulated ecosystems.

Details

• Remote role based in the United States.
• Occasional travel may be required for project or team meetings.