Staff Software Engineer, Provider Engagement

Overview

Staff Software Engineer owning the technical architecture for core components of Zocdoc's Provider Engagement Platform, which delivers personalized experiences that deepen practices' relationship with the platform.

What you'll do

• Own architecture for a major domain: practice intelligence APIs, recommendation serving, orchestration layer, or AI-assisted management
• Design data pipelines that compute engagement signals, aggregate practice profiles, and feed downstream systems
• Integrate ML models built by Data Science into production, including model serving, feature pipelines, monitoring, and feedback loops
• Define APIs and contracts between platform services and product surfaces
• Lead complex cross-team projects and drive alignment on technical direction
• Make build-vs-buy decisions for infrastructure components
• Mentor engineers and raise the bar on system design and operational excellence
• Own technical roadmapping, prototyping, and 0-1 projects spanning data infrastructure, ML integration, and product surfaces
• Architect event pipelines that capture engagement signals, compute health scores, and feed downstream ML models
• Ship production code using C#, React, and AWS technologies

What you'll need

• 8+ years of software engineering experience with demonstrated technical leadership
• Experience building data-intensive systems such as event pipelines, aggregation services, or real-time data serving
• Comfort integrating ML into products, with experience taking models from notebook to production alongside Data Science
• Strong API and data modeling skills, designing schemas and interfaces that evolve gracefully
• Ability to navigate ambiguity and break product vision into concrete technical milestones
• Excellent communication, including writing clear design docs and explaining tradeoffs to product partners
• Track record of shipping high-quality systems, not just designs

Details

• Location: New York, NY; Silicon Valley, CA; USA Remote
• Flexible, hybrid work environment at the Soho location
• Salary range for NYC: $211,000 to $285,000 USD; certain positions are also eligible for variable pay and/or equity