Strategic Supplier Manager

Overview

The Strategic Supplier Manager maximises the value DPTF obtains from its strategic technology suppliers and managed service partners, managing those relationships, running supplier governance and performance reviews, and holding partners to their committed outcomes.

What you'll do

• Manage relationships with DPTF's strategic technology suppliers and managed service partners, acting as the senior point of contact for performance and value.
• Develop and maintain a supplier strategy for each strategic partner covering capability, performance, commercial terms and risk, and review it as the partnership evolves.
• Run the supplier governance cycle, including operational reviews, quarterly business reviews and executive reviews, with a clear agenda, supporting evidence base and agreed actions.
• Hold suppliers to their committed outcomes, SLAs and OKRs, measured on the same basis as internally delivered work.
• Drive value realisation from supplier partnerships, tracking what was committed commercially and operationally against what has been delivered.
• Identify opportunities to use partner capability more effectively, including where suppliers can accelerate delivery, reduce toil or provide capability GSK does not hold internally.
• Support contract and partnership optimisation led by Procurement, providing performance and value evidence for renewal, renegotiation and consolidation decisions.
• Work with the Technology Performance Manager to assess end-to-end performance where delivery and service span internal teams and supplier-provided capability.
• Escalate and resolve supplier performance issues, agreeing remediation plans and holding partners to them through to closure.
• Maintain visibility of the strategic supplier landscape, including scope, spend, dependency and concentration risk, and coordinate supplier demand across platform and product domains into one consistent GSK position.
• Support Procurement and Legal in commercial and contractual negotiation, supplying performance, value and risk evidence.
• Manage supplier risk, compliance and business continuity, including exit and transition arrangements.
• Use AI and analytics to accelerate supplier performance analysis, spend transparency and review preparation.

What you'll need

• 15+ years of overall experience, typically 8-10 years in strategic supplier or vendor management, commercial management, or technology sourcing and partner governance roles.
• Experience owning senior relationships with major technology suppliers or managed service providers.
• Experience running supplier governance cycles, including quarterly business reviews and executive review forums.
• Proven ability to hold suppliers to contracted outcomes, SLAs and service commitments, including through formal remediation.
• Experience providing performance and value evidence used in renewal, renegotiation or consolidation decisions.
• Experience supporting Procurement and Legal through commercial and contractual negotiation, and managing supplier risk, compliance and business continuity including exit and transition.
• Familiarity with supplier performance analytics and AI-enabled tooling for spend and performance transparency.
• Strong commercial acumen, able to interpret contracts, spend and performance data and identify where value is being lost.
• Strong relationship management and influencing skills, able to hold a firm position with a supplier while sustaining a productive long-term partnership.
• Excellent communication skills, able to present supplier performance clearly to executive audiences on both sides of the relationship.
• Ability to coordinate demand across multiple internal domains into a single consistent position.
• Well organised, able to run concurrent governance cycles across several major suppliers.

Details

• Location: Bengaluru Luxor North Tower.