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Must-Have Competencies
Deep Adobe Product Expertise – Strong functional knowledge of Adobe products with ability to handle "how-to" and advanced technical queries. 3-4 products minimum
Knowledge Transfer & Enablement – Capability to coach agents, conduct refreshers, and translate product knowledge into simple agent-friendly guidance.
B1/B2-Level Voice Communication - Able to clearly explain technical concepts and "how-to" steps to global customers with confidence and structure.
Good to have Competencies
Training / TTT Exposure – Experience taking KT or Train-the-Trainer sessions from clients.
Training & Knowledge Sharing Experience – Prior experience conducting trainings, refreshers, KT sessions, or agent coaching is a strong advantage.
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Subject Matter Expert
50+ applicantsPosted a month agoLOCATION
Onsite - Hyderabad, Telangana, India
EXPERIENCE
2 - 5 Years
TYPE
FullTime
SALARY
₹4.5L - ₹6.5L /year
SKILLS REQUIRED
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