SME - Vistex Customer & O2C

Overview

Elanco is hiring an SME for Vistex DMR – Customer and SAP Order-to-Cash (O2C), partnering with stakeholders, architects and delivery partners to deliver compliant, high-quality solutions for customer master data governance, sales order management, pricing, delivery and billing.

What you'll do

• Maintain the stability and integrity of Vistex DMR – Customer and SAP O2C solutions, providing ongoing functional support and identifying opportunities for process improvement and automation.
• Support release management for changes impacting Customer DMR and O2C, including impact assessments, regression testing and production readiness.
• Ensure all changes and enhancements meet applicable GxP, SOX and Elanco quality requirements.
• Partner with AMS and delivery teams to prioritise and resolve production issues, perform root-cause analysis and implement sustainable corrective actions.
• Engage with Product Managers, Global Business Process Owners and stakeholders to translate business priorities into Customer DMR and O2C solution requirements.
• Provide functional guidance on customer master governance and downstream O2C processes, coordinating complex technical issues with the Tech Lead, Architect and development teams.
• Provide effort estimates, impact assessments and solution recommendations for enhancement requests.
• Maintain support documentation and ensure effective knowledge transfer to business users and AMS support teams.
• Act as the primary SME for Vistex DMR – Customer projects, enhancements and initiatives, and as a secondary SME for SAP O2C, providing backup coverage.
• Design and implement Vistex DMR – Customer solutions that integrate with SAP S/4HANA customer master data and downstream O2C processes.
• Lead end-to-end delivery of Vistex DMR – Customer initiatives, including requirements gathering, solution design, configuration, development coordination, testing, UAT, deployment and post-go-live support.
• Support assigned O2C enhancements and issue resolution across sales order management, pricing, delivery and billing, working with the primary O2C SME and Tech Lead.
• Ensure solutions align with global SAP/Vistex architecture, standards and business process requirements.
• Lead formal testing, change documentation and production support handover for Vistex DMR initiatives, and support these activities for assigned O2C changes.
• Track implementation timelines and proactively communicate risks, dependencies and issues to stakeholders.
• Act as the functional escalation point for complex Vistex DMR – Customer issues, leading root-cause analysis and coordinating technical resolution.
• Participate in architecture and solution reviews and recommend scalable, sustainable solutions in collaboration with Tech Lead and Architect.
• Stay current with developments in Vistex DMR and SAP S/4HANA and evaluate opportunities to improve business functionality and user experience.

What you'll need

• Bachelor's degree in business management, Information Technology or a related field.
• 5–7 years of relevant SAP functional experience, including hands-on configuration, design and support of Vistex DMR – Customer solutions.
• Strong knowledge of customer master data processes, governance, request workflows, approval routing, validation rules and integration with SAP S/4HANA.
• Working knowledge of SAP O2C processes, including sales order management, pricing, delivery and billing, with the ability to support assigned enhancements, troubleshooting and testing as a secondary SME.
• Experience working across complex business, technology and partner environments, with an understanding of applicable quality and compliance requirements.
• Strong analytical and problem-solving skills, with sound judgement in assessing solution options, risks and dependencies.
• Strong organizational and communication skills, including the ability to explain complex requirements clearly and present well-structured, evidence-based recommendations.

Nice to have

• Experience with SAP Master Data Governance (MDG), particularly Customer or Business Partner data governance, workflows, validations and data quality controls.
• Experience in global SAP ERP implementations or support within life sciences, pharmaceutical or animal health environments, including SOX/GxP requirements.
• Experience working with AMS providers and delivery partners, with knowledge of ITIL incident, problem and change management processes.
• Comprehensive knowledge of pharmaceutical or animal health commercial and distribution environments.
• Ability to work autonomously in ambiguous environments and provide data-informed solutions to complex problems.

Details

• Location: Bangalore, India.
• Travel: 0%.