Supply Chain Operations Analyst

Overview

Supply Chain Operations Analyst in the Supply Chain Planning team, responsible for day-to-day transactional requests and end-to-end order management from order creation to order fulfillment.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc requests, supporting delivery of program deliverables and interdependencies in an optimized manner.
• Execute order entry, order management and order fulfilment pursuant to business rules and documentation including SOPs and Work Instructions, which may include manual hand-key data entry.
• Respond to queries related to order processing services.
• Review submitted orders to detect accuracy problems or anomalies, and partner with requester or sender to resolve them and complete corrective action.
• Monitor quality reports and execute remediation.
• Create, maintain and modify reports and tracking logs.
• Perform batch uploads from file extracts.
• Originate change orders in change control systems and process change orders.
• Apply supply chain flows and change control procedures.
• Comply with buyer policies, including security policies and SOX requirements.
• Execute end-to-end order entry in SAP SPM across order types following documented SOPs, and perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors, and escalate unresolved blocks to the Team Lead within defined SLAs.
• Support allocation and supply checks using SAP SPM Open to Buy, and distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP following timed setup instructions, and coordinate with the VAS inbox per SOP.
• Process claims in the CMS portal: upload templates, cross-check pricing and route for approvals.
• Handle returns processing: create call tags, enter debit memos for customer overages, and process special requests within the 5 business day SLA.
• Maintain and update PO logs, shipping trackers and order item detail reports, and distribute post-PGI invoices and shipping documents as required.

What you'll need

• Any graduation (Bachelor's degree).
• 3 to 5 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic abilities to merge and move data sets.
• Comfortable working independently and as part of a team.
• Basic business and/or technical knowledge and understanding of supply chain data elements, process and organizational support models.
• Ability to accomplish routine assignments and tasks with little or no supervision.
• Ability to share lessons learned, best practices and other relevant information with other members of the supplier's staff supporting the buyer.
• Good research and organizational abilities.
• Includes Distributed Order Management for both online and physical network management.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with claims processes via the CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai (AIOC-S01674145).