Supply Chain Operations Analyst

Overview

Supply Chain Operations Analyst in the Supply Chain Planning Team, responsible for day-to-day transactional requests and order management from order creation through fulfillment.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc requests.
• Support delivery of program deliverables and interdependencies in an optimized manner.
• Perform order entry, order management and order fulfilment per business rules and documentation, including SOPs and work instructions; may include manual hand-key data entry.
• Respond to queries related to order processing services.
• Review submitted orders to detect accuracy problems and anomalies; partner with requesters to resolve and complete corrective action.
• Monitor quality reports and execute remediation.
• Create, maintain and modify reports and tracking logs; batch uploads from file extracts.
• Originate and process change orders in change control systems; apply supply chain flows and change control procedures.
• Comply with buyer policies, including security policies and SOX requirements.
• Execute end-to-end order entry in SAP SPM across order types, following documented SOPs, and perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors and escalate unresolved blocks to the Team Lead within defined SLAs.
• Support allocation and supply checks using SAP SPM Open to Buy and distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP per timed setup instructions and coordinate with the VAS inbox per SOP.
• Process claims in the CMS portal: upload templates, cross-check pricing and route for approvals.
• Handle returns processing: create call tags, enter debit memos for customer overages and process special requests within the 5 business day SLA.
• Maintain and update PO logs, shipping trackers and order item detail reports; distribute post-PGI invoices and shipping documents as required.

What you'll need

• Any graduation (Bachelor's degree).
• 3 to 5 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic ability to merge and move data sets.
• Basic business and/or technical knowledge of supply chain data elements, processes and organizational support models.
• Comfortable working independently and as part of a team.
• Ability to accomplish routine assignments and tasks with little or no supervision.
• Ability to share lessons learned, best practices and other relevant information with other team members.
• Good research and organizational abilities.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with claims processes via the CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai.
• Experience range: 3 to 5 years.