Supply Chain Operations Analyst

Overview

Supply Chain Operations Analyst within the Supply Chain Planning Team, responsible for executing day-to-day transactional requests and supporting end-to-end supply planning and execution, with a focus on Order Management from order creation to order fulfillment.

What you'll do

• Execute day-to-day transactional requests and support the team lead and onshore team on daily and ad hoc basis.
• Support delivery of program deliverables and interdependencies in an optimized manner.
• Assess, design, build and implement best practices on process, organization and technology for Order Management, including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Perform order entry, order management and order fulfilment pursuant to business rules and documentation including SOPs and work instructions, which may include hand key of manual data entry.
• Respond to queries related to Order Processing Services.
• Review submitted orders to detect accuracy problems or anomalies, partner with requester or sender to resolve and complete corrective action.
• Monitor quality reports and execute remediation.
• Create, maintain and modify reports and tracking logs.
• Process batch uploads from file extracts.
• Originate and process change orders in change control systems, applying supply chain flows and change control procedures.
• Comply with buyer policies including security policies and SOX requirements.
• Execute end-to-end order entry in SAP SPM across order types following documented SOPs, and perform complex splits between basic and event lines.
• Run incompletion and credit block reports, resolve standard errors and escalate unresolved blocks to Team Lead within defined SLAs.
• Support allocation and supply checks using SAP SPM Open to Buy and distribute allocation reports to regional contacts per regional deadlines.
• Apply VAS service codes in SAP following timed setup instructions and coordinate with VAS inbox per SOP.
• Process claims in the CMS portal, upload templates, cross check pricing and route for approvals.
• Handle returns processing, create call tags, enter debit memos for customer overages and process special requests within the 5 business day SLA.
• Maintain and update PO logs, shipping trackers and order item detail reports, and distribute post-PGI invoices and shipping documents as required.

What you'll need

• Any graduation (Bachelor's degree).
• 3 to 5 years of experience.
• Strong process orientation, attention to detail and ability to maintain quality.
• Experience with Excel, with basic ability to merge and move data sets.
• Basic business and/or technical knowledge and understanding of supply chain data elements, process and organizational support models.
• Hands-on experience or demonstrated aptitude for SAP order entry, including executing order types and performing complex order splits.
• Ability to run and interpret SAP incompletion reports and resolve common errors such as missing pricing, invalid RDD and unit pack mismatches.
• Familiarity with claims processes via CMS portal, including template preparation, evidence upload and escalation of pricing discrepancies to supervisors.
• Understanding of returns processing, including overage identification, call tag creation and debit memo entry.
• Ability to work with Excel-based tools and mapped upload forms.
• Comfortable working independently and as part of a team.
• Ability to accomplish routine assignments and tasks with little or no supervision.
• Ability to share lessons learned, best practices and other relevant information with other members of supplier staff supporting buyer.
• Good research and organizational abilities.

Nice to have

• Exposure to Python-generated reports or automation scripts.

Details

• Location: Mumbai.