Supply Chain Operations Senior Analyst

Overview

Senior Analyst in Accenture's Supply Chain Planning team, leading order management operations, claims and returns processing, and related delivery for the team.

What you'll do

• Lead the team and support overall lead on delivery of program deliverables and interdependencies in an optimized manner.
• Assess, design, build and implement best practices on process, organization, and technology for Order Management from order creation to order fulfillment and financial settlement.
• Supervise day-to-day Order Management operations including order entry, incompletion resolution, allocation checks, VAS setup, release management, and document distribution.
• Serve as level-1 escalation for order processing issues including missing prices, credit blocks, VAS timing conflicts and supply allocation exceptions.
• Oversee claims processing activities ensuring SLA adherence.
• Manage returns workflows including coordination of call tags, overage debit memos, and SR processing; ensure documentation is maintained in SAP.
• Monitor team execution against Z-Curve automation targets and identify manual steps that can be streamlined or escalated to the Overall Lead for automation investment.
• Prepare metrics.
• Manage escalation process level 1.
• Engage with stakeholders on tactical matters, including following up to collect data.
• Develop and deliver training to educate stakeholders on documented procedures and data flows.
• Execute audit compliance actions.
• Collaborate with business partners to verify and validate business rules, and make revisions as required.
• Troubleshoot order processing services issues, validate result sets, recommend and implement improvements, and provide ad hoc reports and analyses.
• Assist with test strategy and execution as required, and execute scripts testing.
• Assist with data related technical issues and support data infrastructure needs.
• Support ad hoc requests and base business functions, and execute select project tasks.
• Execute error handling activities.

What you'll need

• Overall data experience with SAP module.
• Strong process orientation, attention to detail and ability to maintain quality.
• Strong analytic skills related to working with structured datasets.
• Ability to solve problems and apply logical thinking for accuracy, quality and peer reviews.
• Effective communication skills, oral and written, US English; conversational Hindi.
• Experience in developing formulas and plans using MS Excel.
• Comfortable working independently and as part of a team.
• Bachelor's degree (any graduation).
• 5 to 8 years of experience.
• Basic business and/or technical knowledge and understanding of supply chain data elements, process and organizational support models.
• Ability to share lessons learned, best practices and other relevant information with other members of supplier staff supporting the buyer.
• Good research and organizational abilities.
• Hands-on experience with SAP SPM order entry and management.
• Working knowledge of incompletion resolution processes and credit block management in SAP SPM.
• Experience with claims processing via CMS portal, including template upload and pricing verification.
• Familiarity with returns handling including overage management, call tag creation and debit memo processing.
• Ability to monitor and report on shipping schedule management, release workflows and allocation reporting across regions.
• Experience using SAP BI for order and allocation reporting.

Nice to have

• Experience with technologies such as SQL and Tableau; select resources may need this.
• Familiarity with Python-based automation tools or Excel-based report automation is an advantage.

Details

• Location: Mumbai.
• Role includes distributed order management for both on-line and physical network management.