Support Analyst II

Overview

Support Analyst II (Level 3) in Anaplan’s global support team, resolving complex technical issues for customers.

What you'll do

• Investigate and diagnose complex technical issues from support tickets.
• Build deep product knowledge across the Anaplan platform and tools (including Grafana).
• Collaborate with other teams to guide customers through complex technical solutions.
• Raise and track product bugs when identified.
• Communicate investigation progress and outcomes to internal teams.
• Document investigations and share technical knowledge within the team.
• Provide 24/7 emergency support for critical issues via an on-call rota.

What you'll need

• At least 2-3 years of experience in data analysis (Excel, Anaplan or similar tools).
• Experience in software development or quality assurance level 2 or level 3 technical support.
• A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets.
• Fluent or professional proficiency in English.
• Analytical mindset with a methodical, detail-oriented approach.
• Excellent communication skills to convey technical information clearly.

Details

• Location: Gurugram, India.