Support Engineer, FCUBE Technical

Overview

Support Engineer for Oracle Flexcube Universal Banking System (FCUBS) in a technical support role, ensuring stability, performance and reliability of Flexcube in production environments.

What you'll do

• Provide L2/L3 support for Oracle Flexcube applications in AMS environments.
• Perform issue analysis, bug fixing, root cause identification and permanent resolution.
• Develop and maintain customizations, interfaces, reports and enhancements.
• Work on Unix Shell scripting, PLSQL, Java and OFSAA integration wherever required.
• Analyze, troubleshoot and resolve functional issues within SLA raised by users.
• Analyze and document complex technical issues and resolve them.

What you'll need

• 8 to 10 years' experience with FCUBS technical knowledge to support banking modules (e.g., Core banking, Loans, Treasury).
• 8-10 years experience in a technical support role with strong focus on FCUBS (preferably 14.5 version).
• Strong understanding of banking processes including account management, payment processing and loan servicing, retail, corporate and treasury.
• Specific experience of UK Agency Banking and Payments processing.
• Troubleshooting expertise to resolve issues related to configurations, workflows and data processing.
• Hands-on expertise on SQL, PLSQL and Java, Core banking interfaces, Unix Shell scripting, Spring MVC, JSP, Angular, React.
• Experience integrating Flexcube with external systems (payment gateways, SWIFT etc.).
• Good understanding of Oracle WebLogic for troubleshooting technical issues.
• Experience on web services using REST/SOAP APIs.
• Excellent interpersonal, presentation and communication skills, verbal and written.
• Extreme focus on client satisfaction.
• Ability to work professionally in high pressure situations.
• Knowledge of ITIL principles for incident, problem and change management.

Nice to have

• Exposure to other Oracle applications (e.g., Oracle Flexcube, Oracle Financial Services Analytical Applications).
• A consulting background, while not mandatory, would be useful as this is a client facing role.

Details

• Work location: Hyderabad, India.
• Work time: EMEA time zone.