Associate, L1 Support Engineer- Data platform Cloud support

Overview

Provide L1 production support for Wealth Management financial applications, enterprise data platforms, and critical data pipelines. Work with business, development, infrastructure, and support teams to monitor systems, troubleshoot incidents, and maintain service operations.

What you'll do

• Provide L1 operational support for applications and data platforms.
• Monitor incidents, application availability, alerts, and job queues.
• Perform triage, troubleshooting, root-cause investigation, and resolution.
• Resolve ETL, ingestion, transformation, reporting, and data-quality issues.
• Manage scheduled jobs using Control-M or similar tools.
• Escalate complex issues to L2/L3 teams and track resolution.
• Support smoke testing, disaster recovery exercises, and service improvement.

What you'll need

• 4+ years of experience in a technical business-facing role within a financial institution or similar preferred.
• A college or university degree and/or 2–5 years of relevant work experience.
• Knowledge of IT service management and ITIL certification.
• Advanced SQL and data modeling skills.
• Experience with Python, PySpark, Databricks, Snowflake, and Azure Data Factory.
• Experience with UNIX/Linux, shell scripting, Airflow, and scheduling tools.
• Strong communication, multitasking, and technical troubleshooting skills.

Nice to have

• Cloud certification.
• Related industry qualification such as BCA or B.Sc. Computer Science.

Details

• Location: Pune, India.
• 24x7 global production support with possible night, weekend, and on-call coverage.