L2 Support-Associate Developer

Overview

Provide Level 2 functional support for e-commerce systems, managing incidents, monitoring, reporting and recoveries.

What you'll do

• Manage support tickets and day-to-day support activities.
• Monitor systems, batch jobs and system alerts.
• Prioritize tickets to maintain SLAs.
• Deliver resolutions that meet quality standards.
• Monitor SFTP batch jobs.
• Handle incident processes using ITIL practices.

What you'll need

• Bring 4+ years of experience.
• Apply in-depth knowledge and troubleshooting skills.
• Demonstrate expertise in SFB2C.
• Demonstrate expertise in Order Management systems.
• Understand end-to-end e-commerce workflows.
• Use ServiceNow, Dynatrace, Grafana, Kibana, OpenSearch and Mulesoft.
• Understand ITIL incident processes.

Nice to have

• Experience with Agile methodologies.
• Consulting experience.

Details

• Location: Bengaluru.
• Employment type: Full-time.
• Hybrid work options are available.