Service Operations - Production Support Engineer

Overview

Operate as a Production Support Engineer in Corporate Bank Production, supporting client-facing applications and improving production reliability through troubleshooting, automation, monitoring, and engineering practices.

What you'll do

• Resolve technical and functional incidents, user requests, and production issues.
• Respond to incidents using data-driven decisions to minimise downtime and financial impact.
• Lead root cause analysis and conduct blameless post-mortems.
• Improve application health monitoring and automate manual intervention.
• Provide timely updates to business stakeholders and senior technologists.
• Partner with development teams on fault-tolerant and scalable solutions.
• Participate in business continuity and component failure tests.

What you'll need

• Proven experience in controlled production environments.
• Strong understanding of ITIL practices.
• Experience with UNIX/Linux, Java J2EE, Python, and PowerShell.
• Experience debugging UNIX, database, middleware, cloud, and MQ environments.
• Experience writing SQL scripts and queries with Oracle or MSSQL databases.
• Cloud experience, preferably GCP.
• Bachelor's degree in Computer Science or an IT-related discipline.

Nice to have

• Global Transaction Banking experience.
• ITIL certification.
• Knowledge of Agentic AI and RPA.

Details

• Location: Pune, India.