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Support Engineer (L1)

Megaport
Posted a month ago

LOCATION

Gurugram · Hybrid

EXPERIENCE

Not specified

SKILLS REQUIRED

Networking FundamentalsCustomer SupporttroubleshootingTechnical CommunicationAccount Support

Job description

Overview

Support Engineer (L1) to act as the first point of contact for customers, resolving technical and account-related issues through phone and web support.

What you'll do

  • Provide first-line customer support.
  • Resolve technical issues for customers.
  • Resolve account-related issues for customers.
  • Support customers via phone.
  • Support customers via web-based channels.

What you'll need

  • Background in networking.
  • Passion for helping customers.
  • Ability to solve technical problems.
  • Ability to work independently.
  • Ability to think creatively to resolve issues.
  • Provide exceptional customer service.

Details

  • Location: Gurugram.

Read the full description and apply on the company’s own careers page.

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Support Engineer (L1)