System Operations Engineer

Overview

System Operations Engineer role supporting large-scale applications, systems, databases and technical products and services, with internal consulting, end-user support and 24/7 readiness.

What you'll do

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.
• Identify opportunities for process improvements within technical support strategies and plans.
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables.
• Present recommendations for resolving complex technical queries.
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Provide information related to the supported system area to functional colleagues, internal partners and stakeholders, including internal customers.
• Provide effective onsite support for incidents, service requests, Tech Express activities, device provisioning, hardware/software issues, and user escalations.
• Prioritize and respond promptly to high-impact issues to minimize disruption to business operations.
• Take end-to-end ownership of assigned issues and ensure appropriate follow-up through resolution or escalation.
• Work closely with Service Desk, infrastructure, network, security, and other technology teams for timely resolution.
• Identify opportunities for automation, knowledge-base creation, shift-left enablement, and reduction of recurring incidents.
• Support multiple technologies, locations, and changing business requirements as needed.

What you'll need

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Proficient knowledge of Microsoft Windows 10 and Windows 11 (mandatory).
• Minimum Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimum Degree ITIL certification.
• Good knowledge of Windows 10/11, macOS, Microsoft 365, hardware, and peripheral troubleshooting.
• Experience with end-user/desktop support, incident management, and troubleshooting.
• Good understanding of network terminologies and Cisco products, with basic to intermediate level network (LAN/WAN) experience.
• Working knowledge of Windows Server administration principles.
• Strong skills in incident management, with understanding and participation in problem management.
• Ability to manage SLAs and priorities.
• Good customer service skills, able to communicate clearly and precisely.
• Willingness to provide 24/7 support, work in rotational shifts, and be flexible based on business requirements.
• Ability to work independently and collaborate effectively with other technology teams.
• Quickly adapt to the business objectives of the organization and adhere to its policies and procedures.

Nice to have

• Working knowledge of Intune, Active Directory, Azure/Entra ID, Cloud PC/VDI, and device management.
• Good understanding of networking fundamentals, including LAN, Wi-Fi, VPN, and basic connectivity troubleshooting.
• Strong customer service, communication, and interpersonal skills.
• Experience in system administration and desktop troubleshooting.
• Knowledge of Apple hardware.
• Microsoft experience (preferably, but not essential, MCSE), including AD, Exchange, Office 365, and Intune MDM.
• Experience with network/firewall/printer setup and maintenance.
• Experience with mobile phone/iPad setup.
• Excellent background in technical support in a managed services environment.
• Knowledge of ITIL.
• Knowledge of VMware concepts, Azure cloud concepts, SNOW, and OS troubleshooting skills.

Details

• Location: Bengaluru, India.
• 24/7 support readiness: be prepared to support critical incidents, business-impacting issues, and planned activities outside standard working hours when required.
• Flexible working across different shifts, weekends, or extended hours based on business and operational requirements.
• Posting end date: 3 Nov 2026.