Systems Administrator – Kiteworks

Overview

Associate Systems Administrator, an individual contributor in the Systems Administration job family, responsible for the implementation, administration, and ongoing support of the organization's server and platform infrastructure, including Kiteworks.

What you'll do

• Serve as an escalation point (Tier 2/3) for server, platform, and infrastructure issues referred by the service desk and Analyst-level administrators, escalating to senior staff or vendors where required.
• Support infrastructure workstreams on site and project development efforts, providing solution design input, effort estimates, and technical risk assessment during the planning phase.
• Gather and document system requirements across project teams and support the infrastructure build, cutover, and transition of new products and services into post-launch operations.
• Maintain the patch and release cadence for assigned platforms; author change records, including risk assessment and rollback plans, and present them at the Change Advisory Board.
• Administer the Kiteworks platform, including secure transfer policy configuration and enforcement, vendor escalation, and escalated end-user support.
• Communicate effectively with technical peers as well as non-technical staff.
• Maintain build standards, hardening baselines, runbooks, and technical procedures for assigned platforms, and contribute updates as systems and configurations change.
• Perform trouble resolution fixes remotely or in person, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Provide day-to-day guidance to Analyst-level administrators and review their work for technical accuracy and standards compliance.
• Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages.
• Support restoration efforts on Severity 1 and 2 infrastructure incidents; contribute to root cause analyses and complete assigned corrective actions.
• Develop and maintain automation and orchestration scripts (PowerShell, Python, Terraform) that standardize routine administration tasks.
• Maintain backup and recovery configuration for assigned platforms, perform periodic restore testing, and support disaster recovery and business continuity exercises.
• Track lifecycle and end-of-life status for assigned platforms, remediate unsupported versions, and provide input into upgrade planning and vendor sizing and renewals.
• Administer privileged access to server and platform infrastructure and enforce security baselines in partnership with Information Security.
• Participate in the on-call rotation and keep on-call runbooks and escalation paths current.
• Perform other activities as may be assigned by your manager.

What you'll need

• Bachelor's degree in a related field, or equivalent combination of education and experience.
• 5+ years of industry and/or relevant experience, typically at a Senior Analyst or Analyst level role or external equivalent.
• Experience in Systems Administration or a related field, including hands-on administration of enterprise platforms in a production environment.
• Hands-on administration experience with AWS and Azure services, including compute, storage, networking, and identity.
• Experience implementing infrastructure solutions from defined requirements with limited supervision.
• Strong hands-on administration experience across both Windows Server OS and various Linux OS (CentOS, Linux 2, Alma Linux etc.).
• Hands-on experience administering Kiteworks (secure file transfer/managed file transfer), including user and policy configuration, upgrades, and troubleshooting.
• Working knowledge of security hardening standards (e.g., CIS Benchmarks) and the ability to implement and maintain a secure computing environment.
• Availability to work nights and weekends as needed.
• Proficiency in PowerShell and Python, with experience building and maintaining automation and orchestration that streamlines system administration and operational tasks.
• Excellent time management skills and the ability to prioritize.
• Exceptional knowledge of change management processes, including authoring change records and presenting them at a Change Advisory Board.
• Knowledge and experience with vulnerability assessments and penetration testing as well as web based applications, business applications, external/internal networks, and security.
• Strong written and verbal communication skills.
• Advanced knowledge of systems hardware, software, and system administration.
• At least a 40-hour work week.
• Self-starter with ability to work as part of a team and individually as required by specific project needs.
• Experience guiding junior administrators and reviewing their work.
• Experience supporting backup, recovery, and disaster recovery testing for enterprise systems.
• Experience participating in major incident restoration and contributing to root cause analyses.
• Must be physically able to handle and set up technology equipment, including lifting up to 50 lbs.
• Ability to be on call and support 24/7/365 operations.

Details

• Location: Remote.
• Possible overnight travel, less than 25%.
• Annual full-time base salary range: $90,000.00 - $120,000.00.