Systems Administrator

Overview

Monitor and support on-premises and cloud infrastructure, using modern monitoring tools, ITSM platforms and automation to keep systems stable, secure and performing, with 99.9% uptime.

What you'll do

• Continuously monitor on-premises and cloud infrastructure using tools like Grafana, Zabbix and any Cloud monitoring tools.
• Proactively identify, troubleshoot and resolve system issues to ensure maximum uptime.
• Manage incidents, service requests and changes via ServiceNow ITSM tools.
• Collaborate with teams to resolve complex technical challenges within SLAs.
• Develop and maintain scripts in Bash, Python, PERL, Ruby, or similar languages to automate routine tasks.
• Enhance operational processes to improve system performance and team efficiency.
• Maintain accurate documentation of system processes, configurations and incident resolutions.
• Share knowledge with team members to foster collaboration and faster problem resolution.

What you'll need

• Proven experience in system administration across on-premises and cloud environments.
• Linux/Unix fundamentals and file systems troubleshooting, with a good understanding of the tools and services available by default with the operating system.
• Good understanding of Linux systems, including Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config and system rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run levels and startup scripts, sudo/chroot/chkrootkit/rkhunter.
• Knowledge of DNS, HTTP and TCP/UDP.
• Understanding of RAID/DAS/SAN/NAS storage solutions.
• Exposure to database servers such as MySQL.
• Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc.
• Familiarity with firewall tools such as iptables, CSF and LFD.
• Experience with monitoring tools such as Grafana, Zabbix and Cloud Monitoring.
• Familiarity with OCI security features, including IAM Policies, KMS and Vault Services.
• Experience with ServiceNow ITSM or equivalent tools.
• Strong analytical, troubleshooting and problem-solving abilities.
• Excellent communication and collaboration skills.
• Willingness to work shifts and participate in a 24/7 on-call rotation.
• Ability to thrive in a fast-paced and dynamic environment.

Nice to have

• Cloud Infrastructure Certified Associate/Professional (OCI/AWS/Azure).
• Red Hat Certified System Administrator (RHCSA) or equivalent.
• Scripting capabilities in languages like Python, Bash, Go, PHP etc.

Details

• Location: India, remote.
• Willingness to work shifts and participate in a 24/7 on-call rotation.