Senior Technical Customer Support Engineer - India

Overview

Senior Technical Support Engineer role on ClickHouse's global Support Engineering team, focused on customers in India with regional coverage across APJ and EMEA.

What you'll do

• Triage support tickets and provide first-line technical support to ClickHouse users, customers and prospects via cases, chat, Slack, community and meetings
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for sharing through documentation, knowledge base, blogs, meetups, webinars and training
• Work closely with global Support Services, Engineering, Go to Market and Product Management teams to help define functionality required by users and customers
• Support pre- and post-sales customer activities and partner with the Go To Market team on the technical aspects of POCs
• Assist with mentoring, training, and sharing knowledge with colleagues, users and customers
• Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse, providing on-call coverage and guidance within required SLAs on cases opened via ticketing system, email, Slack, chat and/or phone
• Build strong, trusted relationships with colleagues, customers and partners
• Suggest improvements to how Support operates at ClickHouse

What you'll need

• Technical breadth and depth in ClickHouse open-source or Cloud, or in domains relevant to ClickHouse such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker
• Previous technical experience in roles such as Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Availability according to the scheduling required to deliver high-quality 24x7 support in a global, distributed environment
• Strong written and verbal English communication skills
• Ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building scalable, high-performing databases
• Ability to build trusted relationships with colleagues, customers and partners
• Self-driven, curious, and eager to continuously learn and grow

Nice to have

• Experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

Details

• Location: India
• Work environment: fully remote; ClickHouse is a globally distributed, remote-friendly company operating in over 25 countries
• Perks include flexible work environment, employer-contributed healthcare, equity with stock options for new team members, flexible time off in the US and generous entitlement in other countries, a USD$500 home office setup for remote employees, and global gatherings