Systems Analyst

Overview

Business Systems Analyst supporting billing operations, production support, and technology enablement activities, with a focus on accurate billing processing, service-level monitoring, and process improvement and automation.

What you'll do

• Process recurring billing activities and operational transactions accurately and within established service timelines.
• Perform data validation, reconciliation, and exception management activities using Microsoft Excel and other business systems.
• Analyze large data sets to identify discrepancies, trends, and operational insights.
• Prepare and distribute recurring operational reports, dashboards, and management metrics.
• Investigate billing issues and data anomalies, partnering with stakeholders to resolve them efficiently.
• Maintain process documentation and ensure compliance with established business controls and procedures.
• Provide day-to-day production support for business applications and operational processes.
• Manage incoming support requests, incidents, and service inquiries from business users.
• Track, monitor, and report on Service Level Agreements (SLAs) and operational performance metrics.
• Own issues through resolution, coordinating with business and technology teams as needed.
• Escalate critical issues appropriately and provide timely stakeholder communications.
• Identify recurring support trends and recommend corrective actions to improve service quality.
• Partner with technology and business teams to identify opportunities for process optimization and automation.
• Support system enhancements, user acceptance testing (UAT), and implementation activities.
• Assist in developing reporting and dashboard solutions using tools such as Power BI.
• Contribute to workflow automation initiatives leveraging PowerApps and related technologies.
• Document business requirements, process improvements, and enhancement recommendations.
• Support continuous improvement efforts that reduce manual effort and improve operational efficiency.

What you'll need

• Bachelor's degree in business, Information Systems, Finance, Technology, or a related field, or equivalent work experience.
• 2-3 years of experience in operations, billing, production support, business systems, or technology support roles.
• Advanced proficiency in Microsoft Excel, including formulas, lookups, PivotTables, reconciliations, and large data set analysis.
• Experience processing operational or financial transactions with a high degree of accuracy and attention to detail.
• Proven ability to analyze data, summarize findings, and present actionable insights to stakeholders.
• Experience managing production support activities, including incident management, SLA tracking, reporting, and escalation coordination.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience partnering with stakeholders across multiple business and technology functions.
• Excellent verbal and written communication skills.
• Strong customer-service orientation with a proactive and solution-focused mindset.
• Demonstrated ownership and accountability for driving issues through to resolution.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to work outside of immediate responsibilities to meet business needs and solve complex problems.

Nice to have

• Experience working within the financial services industry or another highly regulated environment.
• Experience supporting billing, reconciliation, financial operations, or transaction-based business processes.
• Experience creating reports and dashboards using Power BI.
• Experience developing or supporting solutions using Microsoft PowerApps.
• Familiarity with production support frameworks, incident management processes, and service delivery best practices.
• Knowledge of process improvement methodologies, workflow optimization, and automation techniques.

Details

• Location: Noida, Uttar Pradesh, India.
• Work mode: In-office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time.
• Employment type: Full-time.
• Timings: 4:45p-1:15a.