Systems Operations Senior Manager-Platform/Production Support

Overview

Lead a Systems Operations team providing technical services and support for supported systems, including platform and production support, stakeholder engagement, risk and compliance, and people management.

What you'll do

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems.
• Engage and influence stakeholders, internal partners, and peers to engineer projects, identify new products and solutions, and research solutions for existing systems.
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review.
• Perform network assessments, security audits, and system enhancement consultations.
• Determine appropriate strategy and actions of the Systems Operations team to meet moderate to high-risk deliverables.
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for the supported system area.
• Provide implementation support for key risk initiatives.
• Collaborate with and influence all levels of professionals, analysts, or associates.
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages.
• Manage allocation of people and financial resources for Systems Operations.
• Develop and guide a culture of talent development to meet business objectives and strategy.

What you'll need

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 3+ years of management or leadership experience.

Nice to have

• Experience with Platform / Production Leadership role with minimum 15 members.
• Stakeholder management including Tech Partners, LOB Users, Vendors etc.
• Good working experience on ITIL, Java/.NET/Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool knowledge, SRE, OCP/Azure.
• Technology oriented B.E/B.Tech degree or equivalent advanced degree.
• Analytic and excellent organizational skills.
• Excellent communication skills.
• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.

Details

• Location: Bengaluru, India.
• Posting end date: 11 Nov 2026.