Tech Associate, Application Support 5A

Overview

Tech Associate role in Application Support at Genpact, handling monitoring, debugging and technical support for enterprise applications and SQL jobs.

What you'll do

• Actively attend and participate in status calls.
• Monitor and solve issues related to SQL jobs.
• Debug SQL job failures.
• Handle users' ad-hoc report enquiries.
• Raise issues to vendors and provide on-call support onsite for very critical issues.
• Provide technical support to end-users for application-related issues.
• Troubleshoot and resolve software problems to minimize downtime.
• Collaborate with internal teams to implement and configure software solutions.
• Maintain documentation of application configurations and troubleshooting steps.
• Monitor application performance and recommend improvements for optimal functionality.
• Assist in testing and deploying software updates and patches.
• Conduct training sessions for users on application usage and best practices.

What you'll need

• Bachelor's in Computer Engineering, Computer Science, Information Technology, or Master's in Software Engineering.
• Cisco Certified Network Associate (CCNA) - Netmetrix Solution, Oracle Certified Implementation Specialist (Oracle Cloud) - Oracle.
• Required skills: Agile Methodology, Collaboration Tools, Design Thinking, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Personal Effectiveness, Process Automations, Release Management, Robotic Process Automation, Technical Support, Unix Shell Scripting Language.
• English language (Required); Language Proficiency - English (OVERALL - Elementary - A2).

Details

• Location: Hyderabad, India (1401-G-India, 14-45, Uppal L&R, STPI).
• Job type: Regular.
• Work mode: Office work.
• Work shift: Rotating (India).
• On-call onsite support for very critical issues.