Tech Domain Specialist - Modern Workplace

Overview

Provide technical leadership across enterprise Endpoint Management services, owning and evolving capabilities across Microsoft Intune, SCCM, Windows, endpoint security, automation, application management and Digital Employee Experience, and shaping the Modern Workplace roadmap.

What you'll do

• Own and evolve Endpoint Management capabilities across Microsoft Intune, SCCM, Windows, endpoint security, automation, application management and Digital Employee Experience.
• Develop and drive the Endpoint Management and Modern Workplace roadmap, aligning technology investments with business objectives, security requirements and employee experience goals.
• Partner with Architecture, Security, Infrastructure and Digital Workplace teams to define and implement strategic initiatives that improve endpoint security, automation, operational efficiency and user productivity.
• Evaluate emerging technologies, industry trends and Microsoft roadmap capabilities, and provide recommendations to leadership on future-state workplace services and platform modernization.
• Lead continuous improvement initiatives, leveraging automation, analytics and data-driven insights to optimize service performance, compliance and operational effectiveness.
• Explore how AI, intelligent automation and data-driven insights can enhance endpoint operations, employee experience and productivity.
• Manage global software distribution, Microsoft security updates and standard desktop software deployments.
• Prioritize and coordinate security patching, software testing, validation and enterprise-wide deployments.
• Develop and maintain Power BI dashboards, operational reports and executive-level reporting for endpoint compliance, software lifecycle management, device health, inventory and security posture.
• Work with corporate security teams to identify, assess and remediate endpoint security risks.
• Meet with internal stakeholders to assess business needs, identify challenges, and define project scope and deliverables.

What you'll need

• Bachelor's degree in computer science, Information Technology, Engineering or a related discipline, or equivalent professional experience.
• 10+ years of experience in End User Computing, Modern Workplace, Endpoint Management or related technology services.
• 10+ years of experience in Modern End User Computing infrastructure, with 5+ years of hands-on experience in Microsoft Intune and SCCM.
• 5+ years of experience working with Microsoft Intune, SCCM and enterprise endpoint management technologies.
• Experience with Microsoft technologies including Windows 10/11, Active Directory, Public Key Infrastructure (PKI) and Microsoft 365.
• Strong Intune administration and engineering experience including user management, application packaging and deployment, service administration, PR and platform scripting, compliance policies and device profile management.
• Expertise in Intune Conditional Access, Device Compliance, Software Update Management, Endpoint Security and Device Configuration Policies.
• Ability to coordinate and manage enterprise device provisioning using Intune Autopilot and SCCM.
• Knowledge and experience of third-party patching solutions.
• Strong automation capabilities using PowerShell and VB Scripting for endpoint administration, software deployment, remediation and operational process automation.
• Demonstrated experience in automation, scripting and data-driven service improvement.
• Deep understanding and hands-on experience with Digital Employee Experience platforms such as Nexthink or SysTrack, and experience with Digital Employee Experience (DEX) platforms and endpoint analytics.
• Strong understanding of endpoint security technologies, security baselines and modern workplace security patterns.
• Strong awareness of IT Service Management principles and ITIL practices.
• Outstanding written and verbal communication skills, with the ability to articulate complex technical concepts to technical and executive audiences.
• Ability to influence outcomes, drive adoption and gain buy-in for new initiatives and ways of working.
• Proven ability to lead technical initiatives, influence stakeholders and drive technology adoption across complex enterprise environments.
• Excellent communication, stakeholder management and strategic problem-solving skills.
• Demonstrable thought leadership and passion for Modern Workplace, Digital Employee Experience and Endpoint Management services.
• Product-oriented mindset with the ability to identify opportunities for innovation, automation and continuous improvement.

Nice to have

• Experience with Endpoint Privilege Management (EPM) solutions such as BeyondTrust EP and CyberArk, Intune.
• Awareness of Responsible AI, data privacy, security and governance considerations, with the ability to support safe and responsible adoption of AI capabilities.
• Understanding of how AI can complement automation and endpoint telemetry to improve troubleshooting, operational decision-making, knowledge management and service efficiency.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, Firewalls, DMZs, Proxy Services, Secure Network Architectures and Endpoint Connectivity.
• Experience with REST API integrations, automation orchestration and system integrations.
• Exposure to Microsoft Defender for Endpoint, Endpoint Analytics and security operations reporting.
• Experience integrating Intune, SCCM, Nexthink, Microsoft Defender and other endpoint management platforms into centralized reporting and monitoring solutions.
• Knowledge of cloud-based endpoint management and modern workplace transformation initiatives.
• Relevant Microsoft certifications such as MCSE, Microsoft Endpoint Administrator Associate, M365, Identity and Access Management, Azure, Security certifications, or equivalent.
• Strong understanding of ITIL, service management, security and technology governance principles.
• Good understanding of Generative AI, Microsoft Copilot, AI-driven automation and emerging workplace technologies.
• Ability to collaborate across matrixed organizations.
• Exposure to Endpoint Privilege Management, Remote Support and modern device security capabilities.

Details

• Location: Bengaluru Campus 31.
• Job posting end date: 2026-11-07.