Tech Operations and Support, Senior Analyst

Overview

Lead a team responsible for the reliable execution, monitoring, and investigation of ETL pipelines supporting KTLO (Keep the Lights On) functions, serving as the primary client-facing point of contact for operational updates.

What you'll do

• Manage and coordinate daily/weekly operational activities.
• Ensure timely and accurate ETL pipeline refreshes and data validations.
• Supervise and support root cause analysis for data issues, guided by SOPs and escalation protocols.
• Ensure adherence to Standard Operating Procedures (SOPs) and oversee timely and accurate data feed delivery.
• Act as the primary client-facing representative for all operational updates and data issue escalations.
• Communicate clearly and professionally with stakeholders via email, reports, and meetings, and collaborate effectively for cross-functional teamwork.

What you'll need

• 3-4 years of experience in KTLO operations and data management.
• Familiarity with data investigations and refresh monitoring.
• Proficiency in SQL and Python.
• Strong understanding of data integration/ETL processes.
• Excellent verbal and written communication skills with experience in client interaction and stakeholder reporting.
• Strong organizational, problem-solving, and conflict-resolution skills.

Nice to have

• Experience working in SLA-driven environments.

Details

• Location: Bengaluru, India.
• Employment type: Full time, Regular employee.
• Flexible work environment, including hybrid working.