Technical Account Executive

Overview

Own deals end to end for SigNoz, an open-source observability platform, from first conversation through making the customer successful, with a technical focus on observability.

What you'll do

• Run discovery conversations and deliver product demos.
• Address technical queries from customers.
• Help customers with instrumentation and dashboards.
• Work directly with customer engineering teams to design their OpenTelemetry instrumentation strategy, customize dashboards, and optimize for their specific use cases.
• Navigate security, finance and legal evaluations.
• Identify patterns in customer engagements and work with product teams to build better defaults, templates and tooling.
• Build the foundation for the Sales/CS function and grow into leadership as the company scales.

What you'll need

• 2-6 years of experience in a customer-facing technical role, such as Sales Engineer, Solutions Architect, Technical Account Manager, Technical Customer Success Manager or similar.
• Good understanding of modern technical systems, including cloud providers (AWS/GCP/Azure), containers, Kubernetes and similar.
• Good understanding of observability platforms, such as SigNoz, Grafana/Prometheus, DataDog or similar.
• Excellent written and verbal communication, able to speak and write clearly and actionably to customers and internal teams.

Details

• Location: India or EU.
• Fully remote, globally distributed team.