Technical Architect (ServiceNow)

Overview

Lead the architecture and delivery of enterprise-scale ServiceNow solutions, covering platform strategy, integrations, automation, governance, and technical leadership.

What you'll do

• Define ServiceNow technical standards, governance frameworks, and platform strategy.
• Lead solution design, architecture reviews, and technical decisions.
• Provide architectural leadership across CMDB, Discovery, ITSM, ITOM, integrations, automation, and platform engineering.
• Collaborate with enterprise architects, product owners, business stakeholders, and delivery teams.
• Mentor engineering teams and promote technical best practices.
• Identify opportunities to improve platform performance, governance, and operational efficiency.

What you'll need

• 12+ years of overall IT experience.
• 9+ years of ServiceNow experience.
• At least 3 years in a ServiceNow Architect role.
• Experience designing and implementing enterprise-scale ServiceNow solutions.
• Expertise in ITOM, CMDB, ServiceNow Discovery, Service Mapping, and ITSM.
• Hands-on experience with Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, and Service Graph Connectors.
• Stakeholder management, communication, problem-solving, leadership, and mentoring skills.

Nice to have

• Experience with Hardware Asset Management and Software Asset Management modules.
• Exposure to Now Assist and AI-powered ServiceNow capabilities.
• ServiceNow Certified Technical Architect or equivalent advanced certification.
• Experience with digital transformation, cloud, or infrastructure modernization programs.
• Experience in global, cross-functional, and distributed enterprise teams.

Details

• Location: Noida, Uttar Pradesh, India.